FAQ Frequently Asked Questions – Petilify Smart Pet Store

🐾 Petilify – Frequently Asked Questions (FAQ)

1. Do Petilify products come with a warranty?
Yes! All of our products are covered by a 1-year warranty. If you experience any issues with your purchase, just contact us — we’ll be happy to help and make it right.

2. What should I do if my order arrives damaged or incorrect?
If your order arrives damaged, incomplete, or incorrect, please contact us within 7 days of receiving your package. We’ll offer a free replacement or a full refund.

3. How does the exchange process work?
To request an exchange, simply reach out to us via email or our website’s contact form. Once we receive your request, our team will get back to you quickly with the next steps.

4. Which products are eligible for returns or exchanges?
Most unused and unopened items are eligible for return or exchange within 30 days of purchase. Personalized or used pet items may not be returnable for hygiene reasons.

5. How long does it take to process a refund or exchange?
Refunds or exchanges are typically processed within 3–5 business days after we receive the returned product.

6. What if I’m unsure about the right size for my pet?
No worries! Check our Size Guide section for help choosing the right fit. If you’re still unsure, just message us — our team will happily assist you in picking the best size for your furry friend.

7. How can I contact Petilify support?
You can contact us anytime through our website’s Contact Us page or by email. Our friendly support team is always ready to help you!