Refund Policy – Petilify Hassle-Free Returns & Refunds

💰 Refund Policy – Petilify

At Petilify, your satisfaction is our top priority. We strive to provide high-quality smart pet products, but if you are not completely satisfied, our refund policy ensures a smooth and hassle-free process.

1. Eligibility for Refunds

  • Refunds are available for unused and unopened products within 30 days of delivery.

  • Products must be in their original packaging and in the same condition as received.

  • Personalized or customized items may not be eligible for refunds due to hygiene reasons.

2. 1-Year Warranty

All Petilify products come with a 1-year warranty covering manufacturing defects. If your product is defective, please contact our support team to request a replacement or refund.

3. Refund Process

  1. Contact our customer support team via email or live chat with your order details.

  2. Receive instructions on how to return your item.

  3. Once we receive and inspect the product, we will process your refund within 3–5 business days.

  4. Refunds are issued to the original payment method.

4. Exchanges

  • If you wish to exchange a product, follow the same process and specify the replacement item.

  • Our team will assist you to ensure the correct product size or model is shipped.

5. Customer Support

For any questions or concerns about refunds, exchanges, or warranty claims, contact us at:
support@petilify.com

At Petilify, we are committed to making your shopping experience safe, easy, and worry-free, ensuring both you and your pets are happy.