Privacy policy
Last Updated: June 2026
Petilify operates this website and online store. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website, place an order, contact us, or otherwise interact with our services.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
We may collect the following types of personal information:
Contact Information
* Full name
* Billing address
* Shipping address
* Email address
* Phone number
Order Information
* Products purchased
* Order history
* Payment status
* Returns and refunds
* Transaction details
Device Information
When you visit our website, we may automatically collect:
* IP address
* Browser type
* Device type
* Operating system
* Website usage information
* Cookies and similar technologies
Customer Communications
When you contact us, we may collect:
* Email correspondence
* Support requests
* Messages sent through our contact forms
* Messages sent through WhatsApp
How We Use Your Information
We use your information to:
* Process and fulfill orders
* Arrange shipping and delivery
* Process returns and refunds
* Provide customer support
* Improve our products and services
* Send order updates and notifications
* Prevent fraud and unauthorized transactions
* Comply with legal obligations
Marketing Communications
With your consent, we may send promotional emails, special offers, product updates, and marketing communications.
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.
Cookies
Our website uses cookies and similar technologies to improve your browsing experience, remember preferences, analyze website traffic, and personalize content.
You may disable cookies through your browser settings, although some website features may not function properly.
Sharing Your Information
We do not sell your personal information.
We may share your information with trusted third parties necessary for operating our business, including:
* Shopify
* Payment processors
* Shipping providers
* Fraud prevention services
* Analytics providers
* Marketing partners
These providers may only use your information to perform services on our behalf.
Shopify Services
Our store is hosted by Shopify.
Shopify may collect and process certain information necessary to provide payment processing, website hosting, analytics, security, and store functionality.
For more information, please review Shopify’s Privacy Policy:
https://privacy.shopify.com
International Data Transfers
Your information may be processed or stored outside your country of residence.
Where required by law, appropriate safeguards are used to protect personal information transferred internationally.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, misuse, disclosure, or loss.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information only as long as necessary to:
* Provide our services
* Fulfill orders
* Comply with legal obligations
* Resolve disputes
* Enforce agreements
Your Rights
Depending on your location, you may have rights regarding your personal information, including:
* Access your personal information
* Correct inaccurate information
* Request deletion of your information
* Request data portability
* Restrict certain processing activities
* Withdraw consent where applicable
To exercise any of these rights, please contact us.
Children’s Privacy
Our services are not directed toward children under the age of 16.
We do not knowingly collect personal information from children.
Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites.
We encourage you to review the privacy policies of any third-party sites you visit.
Changes To This Privacy Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.
Any updates will be posted on this page with a revised “Last Updated” date.
Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact us:
Email:
support@petilify.com
You may also contact us through the WhatsApp button available on our website.
Petilify
We will do our best to respond to all privacy-related inquiries promptly and professionally.