Refund policy
At Petilify, we want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help.
30-Day Return Window
You may request a return within 30 days of receiving your order.
To be eligible for a return:
* The item must be unused and in its original condition.
* The item must be returned in its original packaging.
* The item must not show signs of excessive use, damage, or alteration.
* Proof of purchase may be required.
Return Shipping Costs
If you are returning an item because you changed your mind or no longer want it, the customer is responsible for return shipping costs.
However, if your item arrives:
* Damaged
* Defective
* Incorrect
* Unusable upon arrival
Petilify will cover the return shipping costs and provide an appropriate solution.
Customized Products
Customized or personalized products are non-refundable and cannot be returned unless they arrive damaged, defective, or incorrect.
If a customized product arrives damaged or defective, we will provide a replacement product at no additional cost.
Refund Process
Once your returned item is received and inspected, we will notify you regarding the status of your refund.
If approved, your refund will be issued to the original payment method used for the purchase.
Please note that processing times may vary depending on your payment provider or financial institution.
How To Start A Return
To request a return, please contact our support team before sending any item back.
Email:
support@petilify.com
You may also contact us through the WhatsApp button available on our website for faster assistance.
Our team will provide return instructions and help guide you through the process.
Non-Returnable Items
The following items are generally not eligible for return:
* Customized or personalized products (unless damaged or defective)
* Items returned after the 30-day return period
* Products not returned in their original condition or packaging
* Products showing excessive wear, misuse, or intentional damage
Shop Risk-Free
We carefully select products designed to improve the lives of pets and their owners. If something isn’t right, our support team will work with you to find a fair solution as quickly as possible.
Your satisfaction and your pet’s wellbeing remain our priority.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
support@petilify.com
or use the WhatsApp button available on our website.