Shipping policy
Shipping Policy
Last Updated: June 2026
At Petilify, we proudly ship to customers in over 100 countries worldwide.
Our goal is to deliver your order safely and efficiently while keeping you informed every step of the way.
Order Processing Time
Most orders are processed within 48 hours of purchase.
For personalized or customized products, processing may take up to 7 business days due to the additional time required for customization and quality control.
Once your order has been processed, it will be prepared for shipment and handed over to one of our trusted shipping partners.
Shipping & Delivery Time
After your order has been shipped, delivery typically takes between 7–14 business days depending on your destination country and local carrier operations.
Please note that delivery times may vary during peak seasons, holidays, severe weather conditions, customs inspections, or other circumstances beyond our control.
How Our Shipping Process Works
To ensure reliable worldwide delivery, we work with trusted logistics partners and local delivery carriers.
The shipping process generally works as follows:
1. You place your order on Petilify.
2. We process and prepare your order for shipment.
3. One of our trusted shipping partners transports the package from our warehouse to your destination country.
4. Once the package arrives in your country, it is transferred to a local last-mile delivery carrier.
5. The local carrier completes the final delivery directly to your address.
Because of this process, your shipment may be handled by more than one carrier before it reaches you.
This is a normal part of international shipping and helps ensure efficient delivery worldwide.
Order Tracking
As soon as your order is shipped, you will automatically receive a shipping confirmation email containing your tracking information.
You can use this tracking information to follow your shipment’s progress throughout the delivery process.
Shipment Monitoring
Our team continuously monitors shipments through our automated tracking systems.
If any unexpected delays or delivery issues occur, we work directly with our logistics partners to help resolve the situation as quickly as possible.
Our priority is to ensure your order arrives safely and successfully.
Incorrect Address Information
Customers are responsible for providing accurate shipping information at checkout.
Petilify is not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete address information submitted by the customer.
Customs, Duties & Taxes
Depending on your country, customs duties, import taxes, or other government fees may apply.
These charges are determined by local authorities and are the responsibility of the customer unless otherwise stated.
Lost or Damaged Packages
If your package arrives damaged or if you believe your shipment has been lost in transit, please contact us as soon as possible.
Email:
support@petilify.com
You may also contact us through the WhatsApp button available on our website.
Our support team will investigate the issue and work with the shipping carrier to find the best possible solution.
Questions?
If you have any questions regarding shipping, tracking, or delivery, please contact us:
support@petilify.com
or through the WhatsApp button available on our website.
Thank you for choosing Petilify.